Exchange & Return

We have a 3 business days return & exchange policy, which means you have 3 business days after receiving your item to request a return and exchange.

To be eligible for a return and exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at:
1. Email: deariemalaysia@gmail.com
2. WhatsApp Number: +60175661398

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Panty and nubra or nipples sticky pads are not allowed for return and exchange due to hygiene concern. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or gift cards.

Exchanges

We fully understand that customer might accidentally purchased the wrong size which not fit on them. Therefore, we provide size exchanging service to ensure the perfect fit on every customers. Do not hesitate to get in touch with us for sizes suggestion from our consultant at:
1. Email: deariemalaysia@gmail.com
2. WhatsApp Number: +60175661398

Refunds

We did not provide refund except there are no any sizes or items that can be exchanged to replace for you.