Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

We provide a variety of payment method:

1) HitPay (Malaysia & Singapore)

 2) Online Banking / Cash Deposit 

For customer who choose to make payment via Cash Deposit / Online Transfer/ Duit Now QR Kindly complete the payment and provide payment notification to us within 24 hours upon order placed as all unpaid orders will be automatically cancelled after time limit.

Customers can directly contact through our social media platform, email or whatsapp number
Email: deariemalaysia@gmail.com
WhatsApp number:0175661398

3) GrabPay / Grab Pay Later

4) Stripe

Please dont hesitate to chat with us if you have difficulty doing payment

Pre-Order Terms & Conditions

1. Introduction

Thank you for choosing Dearie & Co Lingerie! By placing a pre-order on our website, you agree to the following Terms & Conditions, which apply specifically to items purchased under a pre-order arrangement.

2. What is a Pre-Order?

A pre-order allows you to purchase an item that is not yet in stock or available for immediate shipment. By placing a pre-order, you are reserving the item and ensuring that you will receive it when it becomes available.

3. Estimated Delivery Dates

The estimated delivery date for pre-order items is indicated on the product page. Please note that these dates are subject to change due to factors such as production delays, shipping issues, or unforeseen circumstances. We will keep you informed of any changes to the estimated delivery date.

4. Payment

Pre-order items require full payment at the time of purchase to secure your order. Your credit card or payment method will be charged immediately when the pre-order is placed.

5. Shipping & Delivery

Pre-order items will be shipped within 7 to 14 working days The shipping method selected at checkout will be applied once the item is ready to ship. If you have ordered in-stock items along with pre-order items, they may ship separately, and you will receive tracking details for each shipment.

6. Changes to Your Order

You may request changes to your pre-order (such as size or color) before it ships, subject to availability. Please contact our customer service team at [insert email or contact info] for assistance.

7. Returns & Exchanges

Once your pre-order item is delivered, our regular return and exchange policy applies. Please review our [Return Policy](insert link) for details.

9. Non-Guarantee of Availability

While we do our best to fulfill all pre-orders, in rare cases, we may not be able to fulfill your order due to unforeseen circumstances. If we cannot fulfill your pre-order, we will issue a full refund and notify you promptly.

10. Delays

Dearie & Co Lingerie is not responsible for any delays in the availability or shipment of pre-order items due to unforeseen production or shipping issues. We will keep you informed of any significant changes to your pre-order status.

11. Contact Information

For questions regarding your pre-order or these Terms & Conditions, please contact our customer service team

Exchange & Return

We have a 14 business days return & exchange policy, which means you have 14 business days after receiving your item to request a return and exchange.

To be eligible for a return and exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at:
1. Email: deariemalaysia@gmail.com
2. WhatsApp Number: +60175661398

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Panty and nubra or nipples sticky pads are not allowed for return and exchange due to hygiene concern. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or gift cards.

Exchanges

We fully understand that customer might accidentally purchased the wrong size which not fit on them. Therefore, we provide size exchanging service to ensure the perfect fit on every customers. Do not hesitate to get in touch with us for sizes suggestion from our consultant at:
1. Email: deariemalaysia@gmail.com
2. WhatsApp Number: +60175661398

Refunds

We did not provide refund except there are no any sizes or items that can be exchanged to replace for you.

• Wash your bra with hand-washing gently
• Do not put into washing machine even though with bra washing bag
• Do not bleach your bra to avoid fading of colours
• Please wash the bra separately for the first-time washing to avoid colour contamination (especially darker colour)
• Do not brush your bra (with brusher) during washing process to protect the fabrication for lasting longer
• Do not squish your bra for any purposes